Dear Valued Guests,
Welcome to Lima Tours Peru! We appreciate you choosing us for your travel plans. As you may know, service standards in Peru can sometimes be different from what you are accustomed to at home. To ensure a smooth and enjoyable experience, we kindly ask you to carefully read the following terms and conditions.
Lima Tours Peru is a family-run tour guide and local operator based right here in Arequipa. We pride ourselves on creating personalized tours and delivering top-notch service. We are a fully licensed and legally registered company, complying with all local regulations and continuously working to maintain a fair and ethical business.
Our Brand: Lima Tours Peru Our Business Trading Name: Lima Tours Peru S.A.C Tax License (RUC): 20601758572
Please be aware that travel in Peru, including accommodation, transportation, and services, may not always meet the standards you are used to. However, we are committed to providing the best possible service with diligence and expertise. Traveling in Peru requires a flexible and patient attitude, an open mind, a sense of humor, and understanding that unforeseen changes can occur without prior notice due to circumstances beyond our control. These can include strikes, protests, landslides, or adverse weather (Force Majeure). By booking a tour with us, you agree to allow Lima Tours Peru to make necessary adjustments without being held liable.
FORCE MAJEURE
“Force Majeure” refers to any event that Lima Tours Peru could not reasonably foresee, control, or prevent, even with the utmost care. This includes, but is not limited to, war, threats of war, riots, civil unrest, terrorism, labor disputes, epidemics, natural disasters, severe weather, fires, or any similar events outside of our influence. In such cases, Lima Tours Peru cannot accept responsibility or liability and reserves the right to modify, postpone, or even cancel trips. Cancellation is always a last resort.
Additional Costs Due to Protests or Strikes (Force Majeure)
Protests and strikes are relatively common occurrences, particularly in the Cusco region. Should such events arise, it may become necessary to adjust your itinerary, potentially requiring us to depart a day or two earlier than originally planned to ensure we can fulfill subsequent services. Depending on the specific situation, this may result in an additional charge.
RISKS
By reserving any of our adventure tours, including the Inca Trail to Machu Picchu, Lares Trek, Salkantay Trek, Ausangate Trek, Choquequirao Trek, Vilcabamba Trek, and others, you acknowledge and accept the inherent risks associated with adventure travel. These risks include personal accidents, medical emergencies, and air travel disruptions. Lima Tours Peru Tour Guide Company cannot be held responsible for these types of incidents on these treks.
TRAVEL INSURANCE
We strongly recommend that you purchase comprehensive travel insurance. Your policy should cover accidents, medical expenses (including emergency evacuation and air ambulance services), and repatriation. We also advise that it includes coverage for trip cancellations and lost luggage. You can use online travel insurance comparison websites to explore and compare various plans and find the best coverage for your individual needs.
Once you have purchased travel insurance, please send us a copy of your insurance provider name and policy number via email, or bring this information with you when you visit our office.
HOLIDAY AND ELECTION SURCHARGES
A supplementary charge of $35 USD per person will apply to all treks (regardless of group type, private option, or group size) commencing on the following dates:
An additional charge will also be levied if a trek departs during Peruvian election days, as voting is mandatory and subject to fines in Peru.
***These surcharges are used to provide bonuses to our staff for working during holidays or to cover fines for staff who are unable to vote due to work commitments.
PRIMARY AND BACKUP DEPARTURE DATES
When you provide us with a primary and secondary date for your trek (such as the Classic Inca Trail, Lares, Salkantay, Machu Picchu Tours, Choquequirao, etc.), you automatically authorize Lima Tours Peru to use either of these dates for your booking. After we receive your booking form and confirm your deposit, Lima Tours Peru will send you a final confirmation email specifying your exact trek departure date. You should receive this confirmation within 48 hours.
PERSONAL INFORMATION FOR BOOKINGS
Please ensure that the passport number and all other personal details you provide are accurate and valid. If your passport number changes after booking, please inform us immediately. This is crucial, especially for treks or tours to Machu Picchu.
STUDENT DISCOUNTS
According to Peruvian law, student discounts apply to individuals under 18 years of age at the time of their trek, tour, or Machu Picchu visit. Students aged 18 and above require a valid ISIC card to qualify for a discount. For example, if you book a trek at 17 but turn 18 before the trek date, you will not be eligible for a student discount.
All students must provide a copy of their passport at the time of booking to receive the student discount. Please send a copy to info@perudaytoours.com.
RESERVATIONS AND DEPOSITS
To reserve a tour or trek with Lima Tours Peru, a non-refundable deposit of US$200 per person is required. Deposits can be made via PayPal or VISA, subject to a 5.5% processing fee charged by PayPal or VISA, which the traveler will cover. By making a reservation, regardless of the method used, you acknowledge that you have read and agree to these Terms and Conditions.
Your reservation becomes final on the date Lima Tours Peru receives your deposit. Upon deposit receipt, a binding contract is established between you and Lima Tours Peru.
All individuals named in the reservation are bound by this contract with Lima Tours Peru. The person making the reservation confirms that they have the authority to act on behalf of all individuals included and that everyone is aware of and accepts these Terms and Conditions.
We require the non-refundable deposit and your personal details (full name, passport number, gender, nationality, and date of birth) at the time of booking.
FINAL PAYMENT TERMS
The remaining balance is due and payable at our office in Cusco at least 2 days before your tour departure date. Alternatively, you can pay the balance in advance via PayPal or VISA, again with a 5.5% processing fee. Please inform us if you plan to pay via PayPal or Visa. In our office, we accept both US Dollars and Peruvian Soles in any denomination, provided bills are not torn. If you are unable to arrive in Cusco 2 days before your tour, please arrange payment with the Lima Tours Peru team prior to your arrival.
CANCELLATION POLICY FOR TREKS & TOURS
Notification:
All cancellation notifications must be submitted in writing by the person who made the booking and paid the deposit, sent to info@perudaytours.com.
Deposits:
Please note that all deposits for treks and tours are 100% non-refundable. This policy is firm due to Lima Tours Peru incurring significant expenses in advance, including purchasing permits, entrance tickets, and making non-changeable, non-transferable, and non-refundable reservations for various services, as dictated by government regulations.
Cancellation Fees:
CLIENT-INITIATED CHANGES
Only the person who made the original reservation can request changes to a tour, trek, or any trip. A $35 USD fee applies to each change request. While we will do our best to accommodate requested changes, they are not guaranteed and may incur additional costs.
IMPORTANT NOTE: Inca Trail permits are strictly non-changeable, non-transferable, and non-refundable. Departure dates cannot be altered due to government regulations.
CHANGES AND CANCELLATIONS BY AREQUIPA ANDEAN EXPLORER
We are committed to operating tours and services according to the original schedules outlined in your reservation. However, by agreeing to these terms, you acknowledge and accept that modifications may be necessary due to unforeseen circumstances (refer to the “Force Majeure” section above).
Lima Tours Peru reserves the right to modify or cancel any facilities, services, or itineraries, substituting them with reasonable alternatives of comparable value.
In the event of a significant change, you will be informed as soon as possible, and you will have options regarding accepting the change.
VERY IMPORTANT HEALTH RECOMMENDATIONS:
We strongly advise you to spend at least 2-4 days at high altitude (above 3000 meters / 9842 feet, such as in Cusco or another high-altitude area) before commencing your trip. This is crucial to minimize the potential effects of altitude sickness. Staying well-hydrated, consuming sugary drinks and carbohydrate-rich foods, avoiding smoking and alcohol, and drinking coca tea (a traditional Andean remedy) can aid acclimatization. Diamox may also be helpful – please consult your doctor about obtaining medications before traveling.
VERY IMPORTANT PRE-TREK ARRIVAL:
We recommend arriving in Cusco 48 hours or more before your trek departure. This provides a buffer in case we need to depart earlier than scheduled due to strikes or other unforeseen events (see “Force Majeure” section).
ABOUT THE PRE-TREK BRIEFING:
The night before your trek, a pre-trek briefing will be held in our office at either 6:00 PM or 7:00 PM (the exact time will be confirmed upon your arrival or via email). If you have rented a sleeping bag and paid for porter service, your duffel bag and sleeping bag will be provided at this briefing.
Please review our packing checklist before attending the briefing to ensure you have all necessary items for your trek or tour.
Thank you again for choosing us! We look forward to welcoming you to Arequipa!
Sincerely,
The Lima Tours Peru Team!
At Lima Tours Peru, we are passionate about showcasing Arequipa’s natural beauty through responsible tourism. We offer personalized tours—from scenic hikes to classic adventures—designed to match your unique preferences.